We are so confident you'll be thrilled with the quality of our merchandise that Caterkids offers a 14-day return policy with FREE return shipping*!
In order for an item to be eligible for return, the returned items must be received by Caterkids within 14-days of the order delivery date and in the original form as sold. Items sold as new must have their original tags attached. Items not in the original condition will be declined. You will be notified by email if the return request is approved or denied. Pre-paid postage labels will be provided via email, repackaging is the customer's responsibility. Returns are refunded in the form of Caterkids mobile app credit or in-store credit that can be added to an in-store use gift card. Please allow 2-4 business days for processing.
Orders Picked Up In-Store:
Purchases picked up in-store are not eligible for free return shipping. Caterkids in-store return & exchange policy is effective. Returns are allowed within 14-day of purchase, return items must be received the same form as sold. Items sold as new must have the original tags attached. Items not in the condition as sold will be declined. Returns are refunded in the form as store credit only and can be chosen to be received as Caterkids mobile app credit or on an in-store use gift card. Sold items not picked up in-store within 30 days are non-refundable and will be forfeited.